Customer Service
At Brooklyn Fare, we know how busy life can be, and want to make shopping for groceries as easy and as pleasurable
as possible.
Have a product request? Let us know and we’ll do our best to get it. Something not working for you in the store?
Tell us, and we’ll do our best to fix it.
Item Availability
We make every attempt to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain
products.
Item Pricing
Item prices may vary between online and in store.
Returns, Refunds & Exchanges
If you would like to return or exchange an item that you have purchased please contact us at customerservice@brooklynfare.com.
You may return unworn items with price ticket attached. Items must be returned within 24 hours of purchase.
Payment Methods
In store Brooklyn Fare accepts cash, money orders, and all major credit cards, Visa, Mastercard, American Express, and
Discover Card. Online Brooklyn Fare accepts all major credit cards, Visa, Mastercard, American Express, and Discover Card.
Sales Tax
The sales tax rate and imposition is determined by the location where the merchandise is being shipped.
Privacy Policy
Protecting your privacy is very important to us. Please read our Privacy Policy.
Delivery Zones
Currently Brooklyn Fare delivers to Brooklyn, and select Manhattan locations around the existing store in 431 West 37th
Street, and will be expanding the delivery options to more Manhattan locations soon.
Delivery & Handling
All orders are usually processed in 1 business day. Orders will be shipped once fully processed.
Deliveries are made each day, starting as early as 8:00 a.m. You can schedule a delivery time up to a week in advance,
or as late as 9:00 p.m. on the day before delivery. Please note, hours vary by neighborhood.
Available for in-stock items only.
All orders are subject to verification.
$75.00 minimum for orders to be placed online.
A signature may be required and additional charges may apply if there is more than one delivery attempt. Orders placed by
12:00PM EST weekend/holidays will be processed the next business day.
Should I tip the driver? You are under no obligation to tip but have the option of providing a nominal tip if you feel
that you've received exceptional service. Brooklyn Fare delivery personnel are not permitted to solicit tips under any
circumstances. If you have a comment or compliment please contact Brooklyn Fare's Customer Service Department at
customerservice@brooklynfare.com
Delivery Options
Within 3 square blocks of Brooklyn Fare - Free Delivery
Orders over $75.00 - Free Delivery
Orders between $74.99 - $50.00 will inquire a $10.00 Delivery Charge if the delivery address is outside 3 square blocks.
Delivery schedule: Online or email orders are delivered 7 days a week (excluding holidays).
In Store Rewards
Sign up for the Brooklyn Fare Rewards card and get cash back on your groceries. Earn points each time you shop, and for
every 300 points you’ll receive $10 off your next purchase. And unlike some other rewards programs, points never expire.
Fill out this form, or ask for a card in store.
Please be aware, that In Store Rewards are not valid online at this time. We apologize for any inconvenience.
FAQ
How do I track my order?
You will receive a confirmation email once your order has been successfully processed. Your confirmation email will include
the tracking number for your package. You may check the status of your order by contacting Brooklyn Fare's Customer Service
Department at customerservice@brooklynfare.com
How do I cancel my order?
If you would like to cancel your online order, please contact Brooklyn Fare's Customer Service Department at
customerservice@brooklynfare.com. We will make every effort to accommodate your request.
Can I ship to multiple locations?
At this time we do not ship orders placed online to multiple locations. Please contact Brooklyn Fare's Customer Service
Department at customerservice@brooklynfare.com to place orders that you would like us to ship to multiple locations.
How can I change my order?
If you would like to change your order or need to add anything to your order, please contact us at orders@brooklynfare.com.
